Customer Testimonials
Great people that make understand good customer service, would highly recommend. Kelly and Guardo are exceptional.
We agreed on thing but unfortunately when i picked up my car they change the agreement
No customer service after purchase Waiting over 3 weeks to get an issue fixed No updates, No phone calls
It was great. Friendly staff. Took me in when my appointment was actually for the next day. Very friendly and kind staff.
Service advisor was not helpful at all and mentioned several times that I did not purchase the car there. He didn’t seem to care it was there for warranty work. Had the car all day and did not fix a thing just ordered a part that I still haven’t heard about 3 weeks later.
Easy, informative, and caring. They kept me informed the whole time and made it easy.
They were very knowledgeable, the workers were very kind, and they were able to help me with making the right decision and tried saving me money with offers
When in with engine problems, and had to have engine replaced. They did a great job
Volkswagen of orland park is a good dealership We'll recommend friends and family if they need a car or truck
Kelly was amazing and thorough. I have worked with him before and will again. He is the best service person I have ever seen.
My car was ready when promised All aspects of the job were explained Good service
I Robert was in contact with me for 2 days and I always knew how othe job was progressing.
Advisors were friendly, courteous. They answered all my questions and were very knowledgeable. I would highly recommend them to other customers.
Knowledgeable, attentive, resolved all issues promptly answer questions about any and all my concerns I love that he resolves all my issues and explain the process and problems and with no rush I think he would make a phenomenal manager/ supervisor
I was very pleased with the service department, the timeliness of their work and the whole experience.
Very smooth and easy Drove from out of town to get the car and they were very efficient in the process
The service staff is very attentive (Kelly has been my go to for over a year), and the technicians do great work.
The intake man was very professional and courteous and friendly. Throughout the process quick and simple
Prompt service. Reliable info on priced and time. What else is there Reliable transportation between dealer and home
My experience was pleasant and reassuring My experience with Kelly was pleasant and reassuring, he kept me updated and made sure I understood the work being done to my car.
andy is the best.. he provided white glove service perfectly!!would recommend him to anyone
Everyone is very professional, helpful and kind. I feel very comfortable asking any questions. Thank you
Professional and gives you real information that you can trust Definitely going back Top notch
Kelly was very friendly and informative Kelly was very friendly and informative. He kept me in the loop step-by-step with my car. When things changed he didn't hesitate to let me know and I can appreciate that. I will definitely work with Kelly again.
Rome was an exceptional service advisor. He went above and beyond to assist me. I look forward to my next visit and working with him.
High quality customer service They communicated well and kept me informed of the process. Thank you
Very professional and detail oriented Took care of all my needs and answered my questions
Very professional and detail oriented Took care of all my needs and answered my questions
Very professional and detail oriented Took care of all my needs and answered my questions
My experience at Volkswagen of Orland Park was Phenomenal. My Salesman Mitchell and Alex in Finance was Excellent. From the time I walked in everything was Exceptional. I am very pleased with my new 2026 Volkswagen Atlas. While my Overall Experience being Top-Tier, I will most definitely Recommend this Dealership. ??
Scheduling an appointment was easy and the work was completed on time. Great first impression
Staff was very friendly. The facility was clean. I was offered refreshments while I waited. I would wish there was more outside seating available to wait if anything.
Dealership was good but sold me a brand new car with issues Dealership was good the buying process was easy but sold me a car with multiple issues
Car had a few hundred miles on it. Brand new. Check engine light came on. Service wanted us to wait a few days to bring it in. They did however get us in and took care of the problem. An exhaust vacuum leak. I shouldn't have to leave a review on a brand new car with under 1000 miles on it. Just saying. Very happy with the car though. Great car for the money
Everyone was friendly, polite and professional Very informative and helpful about my concerns with the replacement of my engine oil pan replacement
Described car as good shape Checked over But When privately inspected many expensive issues located
Service tech on point, great job updating me on status of vehicle throughout the process
Great, smooth Great service, nice waiting area Great service, nice waiting area Great service, nice waiting area
My car was in for a 10,000 mile checkup, when I picked it up the right rear door weather seal was hanging out of the door. I brought it to the attention of the service rep he looked at it and said that it was not like that when I brought it in. He showed me his tablet where they had taken pictures of the vehicle when it was brought in and of course the weather stripping was not hanging out at the door. I know that the weather stripping wasn't hanging out of the door when I brought it ... Read More DealerRater - Jun 13, 2026
The salesman Mitch was fantastic with communication from start to finish. The process of buying the car was extremely smooth, seamless, and no headache involved whatsoever. The car was detailed and had a full tank of gas. Service (mechanic Rich) did an absolutely phenomenal job inspecting and servicing the vehicle, making sure my ride was not only safe but in good mechanical condition. They knew I was driving the car back home out of state 3+ hours away and the car performed flawlessly. The vehicle had brand new tires, brakes, fresh oil, the whole nine yards. I highly recommend Orland Park ... Read More DealerRater - Jun 9, 2026
Ray made the process easy and got me everything I needed I would recommend the dealership to anyone
The cars on sale are good, pre inspected and serviced some but you should check anyways. Sale - is simple enough, depending on your negotiation. Roger is awesome, very polite and experienced bus sometimes he needs a reminder.
Although my car situation was complex on certain levels, Roberto was helpful in navigating that process. He constantly answered my many questions and calls. He sent me follow up emails and I really appreciate him for that. He also listened to my valid frustrations even when I understandably gave Volkswagen dealership grace.
Although my car situation was complex on certain levels, Roberto was helpful in navigating that process. He constantly answered my many questions and calls. He sent me follow up emails and I really appreciate him for that. He also listened to my valid frustrations even when I understandably gave Volkswagen dealership grace.
The issue was a defective key fob. I was charged way too much for this diagnosis. Of course nothing is fixed. I still have a bad key fob, which would cost me more money. And all was not done on a very timely manner.
Helpful and polite and I was truly satisfied! Will continue to bring my car back if needed!
Quick and professional Work was completed in less time that was estimated You're kidding, right?
Roberto walk me through everything very efficiently. He took his time to explain everything and was very patient.
The person servicing my vehicle was very nice and knowledgeable. I was able to get my car serviced in a timely fashion, and I had no complaints about my visit
Attentive and keep you know. He's very personable and professional. Glad to work with him.
Attentive and keep you know. He's very personable and professional. Glad to work with him.
I got my car serviced for an oil change and tire rotation. The next day my warning light came on saying no wiper fluid. They didn't fill all my fluids up, I could be wrong but, I was under the impression that all oil changes came with them topping off the fluids under the hood.
The experience was horrible. Service repairs took way too long. There was a complete lack of communication from staff about issues of the vehicle(which is ONLY two years old). The staff also presented as extremely rude and lacked basic customer service. E
I enjoy the great service on my vehicle at Volkswagen in Orland Park, Illinois.. My experience is always satisfying with great customer service.
I wish the salesman we worked with knew the car better and had been more able to show us the features of the car. I did a lot of research on my own and I figured out a lot of things after purchase that should have been shown to me. I had come in basically saying 'sell me on this car, tell me why I should want it,' and he kind of fell flat on that aspect. The inside of my car was also not properly detailed before I took the car home. They didn't even tell us the ... Read More DealerRater - May 22, 2026
Very good at staying within schedule. The team was very professional. And they were very good about keeping me informed of all the required adjustments
Great car dealer friendly staff was able to get everything done without taking all day will recommend other people to them to make purchases
My VW Atlas needed the windshield replaced due to the tornado/hailstorm that took place in my area. I called the service center and got the estimate of repair. I informed the service advisor that I had an open insurance claim- and he asked for the claim information. I emailed it to him and we arranged when I would drop off my vehicle. After drop off he told me it may take a day or 2. I asked if he was going to contact my adjuster for payment and approval and he said yes, he would take care of it. The ... Read More DealerRater - May 14, 2026
The staff is very helpful friendly environment they took they time to go over my contract and got me everything I ask for far as accessories I bought trucks from them so far.
Service communication and time completed was great and follows ups needed provided. Overall good experience
The service was great, Robert was great at communicating what time my car would be ready, the whole process was smooth
Robert did a great job with my vehicle I really appreciate him for the effort and assistance with my car
IT WAS VERY GOOD SERVICE IN AND OUT INFORM ME OF THE PROCESS AND KEPT ME UPDATED ON EVERYTHING I NEEDED
I appreciated the communication. I appreciated the honest opinion and helping me through the situation I was experiencing with my car.
Michael was a great salesman knew everything about the car I had called him prior and he was able to run my credit and have everything basically ready when we arrived. The 10 year warranty sealed the deal for us!
Experience, respect and tolerance I liked that they didn't rush me to buy and gave me my time.
Very knowledgeable about Volkswagen and very friendly and workable with Very nice and knew answer all my questions.
I have been dealing with VW Orland for quite a while now and I have never received anything short of phenomenal service from every person I have interacted with.
They were Great!!! Made the whole process so easy. Would definitely recommend to my friends and family.
Rob was amazing to work with. He kept me updated every step of the way. He made a repair for a new vehicle so much easier.
Service was fast in convenient I must say I was satisfied this was my first oil change on a 2018 genesis & Ill be back
Good & Quick No smile Not brought in for one on one service just spoke to us in sitting area Selling our car big deal we felt small having to fill out paperwork on a low coffe table
Everything went great during the sale process that day. However, since then has been poor.
Fast, friendly customer service. Professional. Kelly was great Kelly took his time to make sure I understood everything and had my vehicle ready in no time and added a complimentary wash
Excellent service on my current recall. My vehicle was repaired with in 2 hours. It's running very well. I am very pleased.
Labor rates very high, service advisor I had was not very thorough, longer than usual wait times, did not offer loaner
I was very pleased with my experience. I was greeted as soon as I pulled my car in. Kelly was very nice & professional. He had excellent customer service.
Excellent. Service was quick and professional. I will continue to bring my vehicle back for servicing.
I have a great experience. I would come again, thank you for assisting me with buying my first car!
Gerardo kept me informed and listened to me. They repaired my car and it was a difficult
Both Kelly in the shop and Mitch in Sales have been a pleasure to work with. Im very Happy with the service at Volkswagen on Orlan d
Great customer service and very knowledgeable. They were very informative and willingness to answer all questions
Service was done in a timely manner. That is all I have to say today.
My car had to go back to the dealership two times and still has to go back to the dealership again for a third time. I was promised a rental car because a lot of times that my car had to go into the shop and how long it was in the shop. I got no call. I called said I'll call you right back never called me. It is ridiculous. How unresponsive and the lack of assistance were getting from the dealership.
everything went great Roberto kept in contact to let me know the status of my car. It was done before the time he originally said which was great.
Everything went smooth except the technician asked me, "Are you getting done what your supposed to get done"?
Always been excellent The process has been smooth, timely and professional. I am very satisfied
It was a positive experience. All went well. What I said above describes my experience.
Mitch, kevin and Alex said one thing and did a flip flop. Pretending to be fair but took funds out of mine account without my permission and without calling me.causing my an minor finacial crisis. My trade was basically junked and unappreciated. They were able to get my title as i promise and I did everything that I agreed to . I believe they saw an RN of over 35years and took advantage. I am still processing the damage that they caused my contract was signed on the3/ 24 which was a month today my first payment is due today but ... Read More DealerRater - Apr 24, 2026
The problem still isnt fixed. I left the car there all day and 30 mins after leaving the service light came back on. When I went back I was told that's why I should've left the car.. (I did leave the car) then he told me toto leave it over night, I asked how was i supposed to get home. He told me. That's my problem
Excellent Dealership! The Service Department with Gerardo or Roberto are the best service I have ever had in servicing my automotive needs. Very professional & very honest
Total Cost for Recommended Services was estimated at more than $560. I asked the person filling out the paperwork (receiving rep) to help me determine what needed to be done right now vs. what could be postponed for a month or two in order to reduce the cost. At this point, he became agitated with me and told me that VW would not 'certify' the maintenance on the vehicle unless all the work was done during this visit. I ended up having to tell the rep that I had recently been laid off and was not expecting this service to cost ... Read More DealerRater - Apr 22, 2026
To the point. Caring. Transparent. I knew the deal I was getting into and felt very lucky.
I went back to the dealership where I bought my last car because I had such a great experience. Same this time. Mike approached us when we were looking at cars on the lot, shared information, took a test drive, showed him my trade-in and he handled the deal. Great experience!
I had a great experience with the dealership from start to finish. The staff was friendly, knowledgeable, and took the time to answer all of my questions without any pressure. The process was smooth and efficient, and I felt confident in my purchase. I would definitely recommend this dealership to others and would return in the future.
This is an exceptionally dangerous and unpredictable man. The moment I wanted to discuss a lower offer, BTW suggested by Alex Morales (the amount written on the piece of paper was Alex's suggestion and I confirmed that it would be very good, but too low for Matt) he practically flew into a rage, started talking in a raised voice, aggressively crumpling papers, and nervously pacing around the office. My friend and I were shocked watching this, and we never seen such behavior. Under NO CIRCUMSTANCES should I encounter this type of behavior. AVOID this guy. He can go (and ... Read More DealerRater - Apr 18, 2026
Roberto was the only one who was able to take care of us and knew about the extra policy we paid for that covered the work that we needed.
Welcoming when I arrived, Roberto was very welcoming from the start. He was throurogh in the process of checking in helped me in finding the waiting area, which was very comfortable and roomy.
I’m a regular customer here. I have always had wonderful experiences with everyone here.
Efficient quick and respectful got me in and out the door within an hour. I went in knowing what I wanted and they offered a deal I couldn't resist