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Volkswagen of Orland Park

Described car as good shape Checked over But When privately inspected many expensive issues located

Service tech on point, great job updating me on status of vehicle throughout the process

Great, smooth Great service, nice waiting area Great service, nice waiting area Great service, nice waiting area

My car was in for a 10,000 mile checkup, when I picked it up the right rear door weather seal was hanging out of the door. I brought it to the attention of the service rep he looked at it and said that it was not like that when I brought it in. He showed me his tablet where they had taken pictures of the vehicle when it was brought in and of course the weather stripping was not hanging out at the door. I know that the weather stripping wasn't hanging out of the door when I brought it in. Its how he said, well sir we're not going to get argumentative about this your car is under warranty we will fix. it I just didn't like how he rationalize the situation. I was just pointing out to him that the weather stripping was hanging out at the door and he immediately went and got his tablet to show me that it wasn't like that when I brought it in and I said yes I know that. I asked him well is it possible that it was damaged here, he said that they had no reason to open the door but of course the invoice says that all of the doors were lubricated so that's not true. I was just taking a away about his rationale for the fact that the door weather stripping was apparently damaged while it was on Volkswagens property. He stated that the part would have to be ordered and they would contact me when I could bring the vehicle in to be serviced. I'm still waiting and it's been 10 days no contact from Volkswagen service.

The salesman Mitch was fantastic with communication from start to finish. The process of buying the car was extremely smooth, seamless, and no headache involved whatsoever. The car was detailed and had a full tank of gas. Service (mechanic Rich) did an absolutely phenomenal job inspecting and servicing the vehicle, making sure my ride was not only safe but in good mechanical condition. They knew I was driving the car back home out of state 3+ hours away and the car performed flawlessly. The vehicle had brand new tires, brakes, fresh oil, the whole nine yards. I highly recommend Orland Park for their professionalism and attention to detail.

Ray made the process easy and got me everything I needed I would recommend the dealership to anyone

The cars on sale are good, pre inspected and serviced some but you should check anyways. Sale - is simple enough, depending on your negotiation. Roger is awesome, very polite and experienced bus sometimes he needs a reminder.

Although my car situation was complex on certain levels, Roberto was helpful in navigating that process. He constantly answered my many questions and calls. He sent me follow up emails and I really appreciate him for that. He also listened to my valid frustrations even when I understandably gave Volkswagen dealership grace.

Although my car situation was complex on certain levels, Roberto was helpful in navigating that process. He constantly answered my many questions and calls. He sent me follow up emails and I really appreciate him for that. He also listened to my valid frustrations even when I understandably gave Volkswagen dealership grace.

The issue was a defective key fob. I was charged way too much for this diagnosis. Of course nothing is fixed. I still have a bad key fob, which would cost me more money. And all was not done on a very timely manner.

Helpful and polite and I was truly satisfied! Will continue to bring my car back if needed!

Quick and professional Work was completed in less time that was estimated You're kidding, right?

Roberto walk me through everything very efficiently. He took his time to explain everything and was very patient.

The person servicing my vehicle was very nice and knowledgeable. I was able to get my car serviced in a timely fashion, and I had no complaints about my visit

Attentive and keep you know. He's very personable and professional. Glad to work with him.